U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G NOW
SHOP
Mobile Plans
Broadband
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Online Store

Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

Fibre Broadband

  1. How do I terminate my Home Broadband service?

    Please call us at 018 388 1318 to request for termination 30 days before the desired termination date. Any termination performed while you are still within contract period will incur an Early Termination Penalty of RM500.


  2. Do I need to return any equipment if I decide to terminate the service?

    For terminations within contract, you are required to return the ONU and WiFi Router, along with both their power supply in good working condition.

    We will send a technician to your premises to retrieve the equipment at a charge of RM150. This charge is waived if termination is performed after your contract period has been completed. Table of termination charges is as follows:

    Potential Charges for Termination
    Termination within Contract
    Early Termination Penalty RM500
    Technician to retrieve equipment RM150
    Additional Charges for Missing or Damaged Equipment

    (Unable to return, damaged, unusable, or missing power supply)     		RM500 (ONU)

    RM180-RM500
    (Router; depending on model provided)


    Termination after contract
    Technician to retrieve equipment
    (ONU and its power supply must be in good working condition for retrieval)     		No charges
    ONU Missing or Damaged
    (Unreturned, damaged, unusable, or missing power supply))    		 RM500 - ONU

    RM150 - Technician on site