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Mobile Number Portability (MNP) is the ability for customers to switch to a new mobile service provider, while retaining their existing mobile number.

“Porting” is the act of switching to a new mobile service provider without having changing one’s mobile number. The word porting is interchangeable with switching. Port-in is referring to a customer request to switch to a new operator and port-out is customer leaving their existing operator.

Please DO NOT terminate your line with your current service provider as only active mobile number is allowed to switch to a new service provider.

You can switch to U Mobile via the following channels:

1. Online Click here
2. Visit our branch or selected dealer. Click here

1. Settle all your outstanding bills with past and current service providers.
2. Not blacklisted by any of the service providers.
3. No contract with your current service provider.
4. Your current line has to remain active until the switching process is completed
5. Ensure that you are using the same ID (MyKad or old IC) that you use to register with your current service provider when you are registering with U Mobile. Here’s how you can check which ID you used for registration with your current service provider. Click here

Individual customer:

• MyKad / Police ID / Army ID / Passport.
• For U Package registration, a copy of your latest Postpaid bill from your current service provider for Postpaid Customer ….check on Prepaid process
• For International Roaming and/or IDD activations, past 2 months’ bills (1 month with International Roaming usage) or sign up auto-debit without paying deposit (RM100 deposit is required for new registration) or This is not required if you are switching to U Mobile Prepaid service.

• Letter of authorisation from the company containing customer name, business registration number, account number from current mobile service provider.

No, you have to be present at our branch or dealer’ shop for switching request

The switch process takes up to 2 business days for individual registration and up to 5 days for business registration.

Yes, you can cancel before your port-in request is approved. There is no cancellation fee.

Switching request is free of charge.