U Mobile - FAQs

For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

Do I need to sign up/login for the Prepaid Top Up service to use this facility?

No sign up is required.

Are there any additional charges (handling fees/administrative fees) for using the Prepaid Top Up?

There are no additional charges incurred for using Prepaid Top Up, other than the selected top up amount.

I’m a customer of another mobile service provider. Can I use Prepaid Top Up to top up credits for my friends/family who are U mobile customers?

Yes, you can top up for your friends/family who are existing U Mobile prepaid customers.

Can I top up to my U Mobile postpaid account?

The service is only available to top up for U Mobile prepaid numbers.

How many top ups can I make in a day?

Top up is limited to a maximum of 5 times or RM250 per MSISDN a month.

Can I do bulk reloads?

The service currently does not cater to bulk reloads.

How do I know if the transaction is successful?

Upon successful top up, an email notification will be sent to your pre-defined email address with a digital receipt.

What is the credit validity?

The credit validity is based on the plan that has been purchased:

Power Prepaid Plan & Unlimited Power Prepaid Plan
Simply top up your account to stay active. Every RM1 top up is equivalent to 1 day of active period. The maximum active period at any one time is 365 days.
New U Prepaid Plan & U Prepaid Plan
The credit validity is 2x the value of your top up amount. For example: if you top up RM10, your credit validity is 20 days.

Having issues with your payment?

Disable all pop-up blockers or be aware of pop-ups being blocked.
Check if your card uses 3D secure authentication. Certain banks require 3D secure pre-registration.

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