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You will need to purchase an AirAsia WiFi Plan to get Internet access to surf the web or use your favourite apps. You can view the available plans and purchase by connecting to U Mobile at wifi.airasia.com during your flight.

To be able to pay via U Mobile prepaid credit/ postpaid bills. The eligible AirAsia WiFi Internet Plans are priced as per the table below:

This is open to all active U Mobile postpaid and prepaid customers.

You may follow these steps:

Step 1: Go to u.com.my/airasia-wifi
Step 2: Follow the guided process by AirAsia WiFi and U Mobile
Step 3: Confirm purchase

This only happens if you are on Web or Wifi mode. You will need to enter the PIN to confirm your purchase.

You will receive a confirmation email from AirAsia after you have successful purchase the Internet Plan

You will be disconnected. To resume connection, please purchase a new plan.
NOTE: For seamless internet experience and better control of data usage, it is advisable to disable auto-download features on the device.

No. Once used, the plan is only valid for the duration of the single-journey flight on WiFi-enabled aircraft.

Yes, plans purchased from MyUMobile App on ground (before your flight) can be used on other WiFi-enabled flights as long as the plan has not been activated. However, plans purchased during the flight by connect to U Mobile cannot be used on other WiFi-enabled flights as it is automatically activated on your mobile device once the transaction is successful.

You can submit your request on the HELP page of the AirAsia WiFi Portal or email us via https://wifi.airasia.com/contact with the following details:
Full name and contact information
Flight details including PNR number
Plan type (e.g., 10MB or 20MB)
Brief description of the issue encountered

IMPORTANT: We do not provide refunds for change of mind after purchase, plan has expired or plan has been used with usage exceeded 0.05MB.