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Subscription begins on your service activation date and will be renewed automatically at the end of 30 days (subject to the minimum balance in your prepaid account to renew GX38). For example, if you subscribed to GX38 at 8.53pm on 30 June, subscription will be renewed at 8.53pm on 30 July.

Yes. You will receive SMS notifications 2 days and 1 day before your auto-renewal is due, and a third SMS once your subscription is renewed.

Yes. You will receive an SMS notification on your subscription status.

The subscription fails to automatically renew in the event of insufficient balance or when your account is in a passive period. The system will only attempt to renew the subscription again on the following day.

You will automatically unsubscribe from the service & any unused hotspot quota balance will be forfeited.

You may disable the auto-renewal through UMB by dialling *118*1*5#.

No, you will not be able to subscribe to GX38 when you are in a passive period.

No, your subscription to GX38 will not be auto-renewed when you are in a passive period.

Any unused hotspot quota balance will be removed and not rolled-over to the new subscription upon 1st auto-renewal failure, even if auto-renewal is successful on the second attempt.

Any unused hotspot quota will not be rolled over and forfeited upon the next successful renewal.