Online Store

MyUMobile App
STEP 1 – Launch MyUMobile app
STEP 2 – Scroll to ‘USAGE BALANCE’
STEP 3 – Swipe upwards for detailed UMI quota balances

UMB
Dial *118*3*1*3#

SMS
Send to 28118

The subscription fails to automatically renew in the event of insufficient balance or account being in passive period. The system will only attempt to renew the subscription again on the following day.

You will receive a SMS notification when you have exceeded the allotted quota. There will not be any additional charges. Your speed will be throttled upon exceeding your high speed quota.

Your outgoing calls will be charged based on your current Prepaid rate plan. Alternatively, you may also renew your unlimited mobile internet plan to start enjoying free talk time again.

Your SMS will be charged based on your current Prepaid rate plan.

UMB
Dial *118*3*1*4#

SMS
Send selected UMI’s keyword via SMS to 28118.

You may stop the auto renewal through UMB at *118*3*1*5#.

Your existing UMI will be replaced by your new UMI. Any unused quota and minutes will be forfeited, and not rolled over to the new UMI.

Eg. Any unused quota and minutes for existing UMI 50 will be forfeited when UMI 30 is purchased. You will only be entitled to the allocated data and minutes of the latest UMI purchased.

No, you will not be able to subscribe to UMI Plans during passive period.

No, your UMI plan will not be auto renewed during passive period