Online Store

You can request to port during the opening hours of all authorised MNP porting centres (the dealer or service centres of your new mobile service provider).

The porting process will not take more than 2 business days for individual porting whereas for business porting, it will not take more than 5 business days.

You will have to go to the new mobile service provider’s Service Centre or Authorised Dealer to request for number porting. Do note that your request to port will act as a notice to your current service provider to terminate your subscription.Fill in a Service Registration Form and pay the porting fees for processing. You will be issued with a new SIM card. Upon approval, the new mobile service provider will inform you that you have successfully ported when the new SIM card is activated.

If you have any overdue bills or have existing contracts with your current mobile service provider, the current mobile service provider will reject your port request which is made by the new mobile service provider. In such a case, you will not get a refund of the administrative porting fees. Kindly ensure that you do not have any bills overdue or contracts still in place with the new mobile service provider (on contracts, cross refer to Item 24 below).  For prepaid users, you need to know that all existing credit will expire upon successful porting and not be carried to the new mobile service provider. Therefore, you are encouraged to plan accordingly.  You need to understand that the call charges and packages offered by the new mobile service provider may differ from your current mobile service provider. Choose wisely.  You need to also plan the timing of the change. Are you planning to travel during the porting process? There may be an impact on international roaming if you travel during the porting process and if a prior understanding is not reached with the current mobile service provider.  You need to know that Value Added Services (VAS) differ from one mobile service provider to another. The services that are on offer will not be exactly the same as what you previously had.  All supplementary accounts must be ported with the principal account.

Both prepaid and postpaid users can port. Business/Corporate accounts holders can also port, subject to the guidelines provided.

"Porting" is the act of switching to a new mobile service provider without having to change your mobile number. However, only active mobile numbers can port. Thus, DO NOT terminate your current line before porting.

Mobile Number Portability (MNP) is the ability for users to switch to a new mobile service provider, while retaining their existing mobile number.