U Mobile - FAQs

For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

What can my Wireless Broadband plans quota be used for??

Plan Name	Unlimited Data	All Usage Quata
WB48	Learning	20GB
WB68	Learning & Productivity	30GB
WB88	Learning, Productivity, Fun & Games	50GB
WB128	Learning, Productivity, Fun & Games	150GB

What apps can I utilise with the Unlimited Data under Learning, Productivity, Fun and Games?

Unlimited Data
Learning	Google Meet and Zoom
Productivity	Microsoft Office365 (Teams, Outlook, Exchange, OneDrive, Sharepoint, Word, Excel, Powerpoint, Access and Publisher)
Fun and Games	Shopee, Lazada, MLBB, Garena CoDM and Garena FreeFire

Can I rollover any unused quota from my Wireless Broadband plan?

All unused quota will be forfeited at the end of your bill cycle and your quotas will be reset for the following bill cycle.

Can I use the data from my Wireless Broadband plan overseas?

Your wireless broadband plan is for usage within Malaysia only.

Does my Wireless Broadband plans comes with SMS and Calls?

No, our Wireless Broadband plans are purely for Data Usage only. You may also use its data for your tablet.

Will there be an Advance Fee collection if I sign up for a Wireless Broadband plan?

Yes, there will be. You may refer to the table below for details on the fee:

How do I check data usage for my Wireless Broadband plans?

You can download MyUMobile App on your phone and log in with your broadband number to monitor your data usage.

Do I need to purchase a device with U Mobile when I sign up for a Wireless Broadband plan?

You can use your own devices for the Wireless Broadband plan. However, we do offer our own MiFi devices if you would like to purchase from us.

Will I be tied to a contract if I purchase a Mifi device from UMobile

No. You will not be tied down to a contract. The device purchase is an outright purchase

How do I claim the warranty if the MiFi device I purchase from U Mobile is defective?

You may send your MiFi device to the device manufacturer’s service center for warranty claims.

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