U Mobile - FAQs

For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

How do I get additional hotspot quota on top of my monthly allocation?

You can purchase the Hotspot Booster at RM3 to enjoy an additional 3GB for 3 days.

Is there a data quota cap for this plan?

There is no data quota cap for the Giler Unlimited GX68 rate plan.

Will my rate plan’s bundled services (hotspot) be prorated based on the date of activation?

All data quota will not be prorated based on the activation date.

Will my high-speed internet speed slow down when I have exceeded my data quota?

There is no data quota cap to the Unlimited data allocation, the internet speed will remain at full speed.

Will I receive any notification when I have exceeded my 5GB hotspot data quota?

You will receive an SMS notification when you have used up 80% and 100% of your 5GB hotspot data quota.

How can I check my data, call and hotspot usage?

You can check your usage via three channels:

How do I change my rate plan to Giler Unlimited GX68?

You can purchase the Giler Unlimited GX68 plan via the following channels:

How do I port in online?

You can switch to U Mobile via the following channels:

Online Click here

Visit our branch or selected dealer. Click here

Can an OKU sign up for Giler Unlimited GX68 and enjoy the RM10 lifetime rebate?

Anyone can sign up for Giler Unlimited GX68, but there is no RM10 lifetime rebate for OKUs who sign up for Giler Unlimited GX68.

Online Store