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Only one claim is allowed per National Registration Identification Card (“NRIC”) of eligible individuals. If you have two (2) mobile numbers, you may choose only one (1) mobile number that you will claim the subsidy on.

The Jaringan Prihatin subsidy recipients will be paid through approved data plans or device packages of any Service Provider (eg: U Mobile) they have selected.

The exact redemption mechanism, for both prepaid and postpaid, will vary across participating Service Providers. Subsidy recipients should refer to their Service Providers’ websites for more information. (eg: https://www.u.com.my/extras/promotions/jaringan-prihatin/bm)

Yes, an eligible recipients is allowed to claim the Jaringan Prihatin subsidy from up to four (4) different Service Providers over the 12 month programme period. Eligible subscribers can be only registered with one (1) Service Provider at any point in time during this period.

Please refer to the respective Service Providers’ websites for more information on redemption and switching (eg: https://www.u.com.my/extras/promotions/jaringan-prihatin/bm)

No. Each eligible customer is allowed only one claim per NRIC under the Jaringan Prihatin programme.

No. The Jaringan Prihatin subsidy is tied to the individual subscriber’s NRIC and therefore cannot be transferred to a third party.

No, subsidy recipients will not be able to withdraw the subsidy as cash.