Postpaid

The main benefit of Switch to U is freedom of choice and the competition that it generates. Now you are free to choose a new mobile service provider without having to change to a new number. This means you can avoid the inconvenience of having to notify friends and associates that you have changed your number.

You can surf SKMM’s website at www.skmm.gov.my.

Mobile service providers are allowed to impose a maximum contract period of up to 12 months only if they offer incentives to the consumers. However, mobile service providers must also provide plans or packages with no contract attached.

No, you can only port your number and not Value Added Services (VAS).  You must re-register for all the VAS that you want to subscribe to with the new service provider. You need to know that the new service provider is not obligated to provide identical VAS.

Yes, you will still enjoy the same services, except for International Roaming Services, which your current mobile service provider may suspend upon your porting request.

Yes, you will be given a new SIM card by the new mobile service provider.

The principal line holder must visit the existing service provider to terminate the relevant supplementary line. The supplementary line holder will then need to re-register as a principal account holder.  Once this process is completed, then the primary principal holder (you) can port the line.

If you have any overdue bills or have existing contracts with your current mobile service provider, the current mobile service provider will reject your port request which is made by the new mobile service provider. In such a case, you will not get a refund of the administrative porting fees. Kindly ensure that you do not have any bills overdue or contracts still in place with the new mobile service provider (on contracts, cross refer to Item 24 below).  For prepaid users, you need to know that all existing credit will expire upon successful porting and not be carried to the new mobile service provider. Therefore, you are encouraged to plan accordingly.  You need to understand that the call charges and packages offered by the new mobile service provider may differ from your current mobile service provider. Choose wisely.  You need to also plan the timing of the change. Are you planning to travel during the porting process? There may be an impact on international roaming if you travel during the porting process and if a prior understanding is not reached with the current mobile service provider.  You need to know that Value Added Services (VAS) differ from one mobile service provider to another. The services that are on offer will not be exactly the same as what you previously had.  All supplementary accounts must be ported with the principal account.

Both prepaid and postpaid users can port. Business/Corporate accounts holders can also port, subject to the guidelines provided.

"Porting" is the act of switching to a new mobile service provider without having to change your mobile number. However, only active mobile numbers can port. Thus, DO NOT terminate your current line before porting.