Postpaid

You are allowed to store up to 5Mb worth of messages, regardless of whether they are heard or unheard messages. You can also receive up to 25 Voicemails if you do not have Videomails.

Kindly call our Contact Centre or send us an email at customer.service@u.com.my to seek assistance.

No. Only one message/greeting may be recorded for all incoming calls.

You will see a text notification saying, 'New Text Message from 1311' displayed on your mobile.

Your Voicemail messages are kept for 5 days upon retrieving. It will automatically be deleted after the 5th day.

You can change your PIN code as long as you are able to access the voicemail service.

Voicemail is similar to an automated answering machine whereby it allows customers to store and manage voice messages. Caller can leave a voice message when customers are unavailable, out of coverage or engage.

Yes, you can. After listening to the voice message, you have the option to return call to the sender.

Yes, you will be charged each time you retrieve your Voicemail message based on per retrieval.

Yes, you can de-activate this service by contacting our U Mobile Customer Service at 018 388 1318.