Postpaid

You may perform Prepaid to Postpaid upgrade from channels below:

• Replying to the Notification (SMS)
• Clicking the ‘Take up this deal’ notification on the MyUMobile App (Subscriber Reward > Special Offer tab)
• Walk in to U Mobile Store
• Visit Online Store

If you are an existing U Mobile prepaid customer and you switch to U Mobile postpaid rate plan, you may retain your phone number. Any content subscription services which were part of your previous prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited.

Your bill cycle will be 21st of the month.

Yes, you may walk-in to the nearest service centre to perform the downgrade.

Only selected Postpaid plans are eligible for supplementary line, which is

1. HERO Postpaid P79
2. Unlimited HERO Postpaid 99
3. Unlimited HERO Postpaid 139

Yes, only for HERO Postpaid P79. The rest of the plans are only applicable for mobile phone.

Personal details could be checked across on MyUMobile App.
Steps as below:
Download MyUMobile App => Go to “Profile and Settings” => Click on “Edit” Profile => Edit/Update particulars if any is blank => Click on “Save”
Alternatively if you are attending U Mobile Store to perform upgrade, you may update your details during the upgrade process.

All U Mobile Prepaid subscribers with plans below are eligible:

• UMI30
• GT30
• GX30
• UMI36
• UMI38
• UMI48
• UMI50

For this campaign, you may upgrade to Plans below from your existing prepaid plan:

• Giler Unlimited GX50
• Giler Unlimited GX68
• HERO Postpaid 79
• Unlimited HERO Postpaid 99
• Unlimited HERO Postpaid 139

Selected customers get to enjoy no upfront payment, instead you only need to pay the advance payment and first month payment when you receive your first bill.