Postpaid

Mobile Number Portability (MNP) is the ability for customers to switch to a new mobile service provider, while retaining their existing mobile number.

“Porting” is the act of switching to a new mobile service provider without having changing one’s mobile number. The word porting is interchangeable with switching. Port-in is referring to a customer request to switch to a new operator and port-out is customer leaving their existing operator.

Please DO NOT terminate your line with your current service provider as only active mobile number is allowed to switch to a new service provider.

You can switch to U Mobile via the following channels:

1. Online Click here
2. Visit our branch or selected dealer. Click here

No, you have to be present at our branch or dealer’ shop for switching request

The switch process takes up to 2 business days for individual registration and up to 5 days for business registration.

It is advised that you plan your request to port-in at least 14 working days before you travel or request to port-in after you are back in Malaysia to avoid service interruption. Please remember to request to activate International Roaming / IDD service upon registration.

You can visit MCMC (SKMM) website at https://www.mcmc.gov.my/ for more information.
MCMC – Malaysian Communications And Multimedia Commission
SKMM – Suruhanjaya Komunikasi Dan Multimedia Malaysia

There is no contractual commitment for port-in request itself. However, depending on the Postpaid plan that you choose, some may have contractual commitment.

Yes, you can request to port-in to any Postpaid plans and vice-versa.