Postpaid

You will have to pay your current service provider for any unbilled usage once you receive the invoice, even after you have successfully ported in to U Mobile. Otherwise, you will be blacklisted by your current service provider for non-settlement of outstanding bills.

1. Settle all your outstanding bills with past and current service providers.
2. Not blacklisted by any of the service providers.
3. No contract with your current service provider.
4. Your current line has to remain active until the switching process is completed
5. Ensure that you are using the same ID (MyKad or old IC) that you use to register with your current service provider when you are registering with U Mobile. Here’s how you can check which ID you used for registration with your current service provider. Click here

Individual customer:

• MyKad / Police ID / Army ID / Passport.
• For U Package registration, a copy of your latest Postpaid bill from your current service provider for Postpaid Customer ….check on Prepaid process
• For International Roaming and/or IDD activations, past 2 months’ bills (1 month with International Roaming usage) or sign up auto-debit without paying deposit (RM100 deposit is required for new registration) or This is not required if you are switching to U Mobile Prepaid service.

• Letter of authorisation from the company containing customer name, business registration number, account number from current mobile service provider.

Yes, you can cancel before your port-in request is approved. There is no cancellation fee.

Switching request is free of charge.

Your will get a new SIM card from U Mobile. Insert the U Mobile SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.

No, you can only port your number and not Value Added Services (VAS). If you want to have VAS, you need to subscribe with U Mobile. U Mobile is not obligated to provide identical VAS.

Yes, you can port your number multiple times (subject to regulations and U Mobile Terms and Conditions). However, you cannot make more than one MNP request to multiple mobile service providers at the same time.

Both principal and supplementary lines can port-in together.
or
If one of the supplementary line holders does not want to port-in to U Mobile:
The principal and supplementary line holders must visit your current service provider together to complete the following:

1. You as principal line holder to terminate the relevant supplementary line.
2. The supplementary line holder who do not wish to switch to U Mobile will need to register as a principal account holder with your current service provider there and then, to avoid service interruption. You and your other supplementary lines that wish to switch to U Mobile can proceed with the port-in request once the process is complete.

You have the option to cancel your current contract. However, you need to settle all the remaining contractual obligations with your current service provider for early termination. Check with your current service provider what is required, e.g.

1. When is your existing mobile service contract expire?
2. How much you have to pay for early termination?