Postpaid

Yes, the MyUMobile App is free but you will need to be a U Mobile subscriber to login to and use the app. To learn how you can join U Mobile, please visit https://www.u.com.my/support/selfhelp/switch-to-u.

Go to the App Store to download the latest MyUMobile App for iPhone.

Go to Google Play to download the latest MyUMobile App for Android.

MyUMobile App allows you to:-

• View or update your account information
• View your data/voice/Add-Ons usage
• Purchase Add-Ons
• Pay your bill and view bill payment history
• Perform top-ups
• Change your current rate plan
• Subscribe to new services/ insurance
• Grab reward deals and discover lots more exciting features!

No, not at the moment but we are working to release this feature in the near future.

The information you see on the MyUMobile App is displayed in real-time, so it is always accurate and up-to-date. However, if you keep the Mobile App open for an extended period of time, you should refresh the homepage by selecting the icon at the top right corner of Homepage, in order to ensure the information displayed is still current.

To check if your payment has gone through successfully, go to the Bill Payment page and tap on ‘Bill Statement’.

Yes, you do.

First, check to see if you are running on the latest version of our app. If not, update it via the App Store (iPhone) or Google Play (Android). If updating your app does not resolve your problem, please reach out to us via any of the following channels:

• Get in touch with us
• Drop us a message via Facebook with a description of the issues you’re facing.
• Call us at 1318 using your U Mobile number.

1. Your mobile no.
2. Type of device
3. Details on how you encountered the problem

Access the latest deals by tapping on Rewards & Promotions > Subscriber Rewards in the navigation menu. Your saved deals can be found under My Vouchers. Special Offers are exclusive deals reserved just for you. So, don’t miss out on these exclusives!

Yes, you can. As long as you have logged in before and validated the mobile no., you can log in with your chosen mobile no. and PIN at any time.