Postpaid

All existing subscribers and newly registered U Mobile Postpaid customers are eligible for U Mobile eSIM.

If you are an existing subscriber (Postpaid/ Prepaid), you can head to your nearest U Mobile Store and request for SIM Replacement to replace your Physical SIM with an eSIM.

For SIM replacement, prevailing charges applies.

You can walk into the nearest U Mobile Stores and request for an eSIM for your eSIM enabled device. Other U Mobile Stores (authorised partners/dealers) will be available in the near future, actual dates to be announced later.

Kindly ensure that the Device has internet connection or is connected to WiFi throughout the process, and that the iPhone OS is updated to iOS 12.1.1 and above.

You may attempt to download again by scanning the QR code on the Activation Kit. If the problem persists, please walk in to any U Mobile Stores for assistance or call our contact center to obtain the Activation Code for manual entry.

Yes, you may walk in to the nearest U Mobile Stores and request for eSIM replacement. Prevailing charges applies.

For eSIM, any change in device will require a new QR code (eSIM replacement treatment). In this case, you may use the dedicated nano-SIM slot available in your iPhone.

eSIM is an embedded SIM that’s built into a tiny chip within the device which allows it to download and install U Mobile’s profile. With eSIM, you no longer need a physical SIM Card to make calls, SMS and use data.

U Mobile eSIM is not chargeable for all newly registered U Mobile postpaid customers.

For eSIM replacements, a prevailing charge of RM10 applies.

 Currently, U Mobile eSIM supports the following devices :

• Apple iPhone X series (XR, XS and XS Max)
• Apple iPhone 11 series (11, 11 Pro and 11 Pro Max)
• Apple iPhone 12 series (12 mini, 12, 12 Pro and 12 Pro Max)
• Apple iPhone 13 series (13 mini, 13, 13 Pro and 13 Pro Max)
• Samsung Galaxy S20 Series (S20, S20+, S20 Ultra)

Ensure your Device has an internet connection or is connected to a WiFi network throughout the process.

For iPhone users:
Step 1 : Go to Settings and Tap on Cellular or Mobile Data
Step 2 : Tap on Cellular or Mobile Data
Step 3 : Tap on Add Cellular Plan or Add Data Plan
Step 4 : Scan the QR Code provided to download and install the profile

Ensure your iPhone is updated to iOS 12.1.1 and above. For more information, you may refer to the manufacturer’s website: https://support.apple.com/en-my/HT209044

For Samsung users:
Step 1 : Go to Settings and tap on Connections
Step 2 : Tap on SIM Card Manager
Step 3 : Select Add Mobile Plan
Step 4 : Select Add Using QR Code and Scan the QR Code provided
Step 5 : Once plan has been detected, tap on Add
Step 6 : When your plan has been downloaded and installed, select OK to turn on the plan

For more information, you may refer to the manufacturer’s website: https://www.samsung.com/my/support/mobile-devices/using-your-galaxy-smartphones-with-esim/

Note :As a security feature, the QR code provided is only valid for (1) ONE-time download.

U Mobile eSIM profile is non-transferable to another device. Any change in device will require a new QR code. Please walk-in to the nearest U Mobile Stores and request for a new eSIM QR Code. Do note that, this will be treated as an eSIM Replacement and prevailing charges applies.