Postpaid

Every customer is allowed to change their rate plan maximum of 3 times in a calendar year, regardless of which channel they change their rate plan.

You have to download a Change Credit Card details form from our website, fill in form and email together with supporting documents to payment.processing@u.com.my to update details. If you are using a 3^rd party credit card to pay via auto-debit service, you are required to visit our branch or appointed dealer outlets together with the payer to update credit card details.

Changing a rate plan is free of charge.

You can change your rate plan at U Mobile Service Centre, Premier Dealer or via DIY channels such as MyUMobile app, web self-care, UMB and SMS.

No, you can only visit U Mobile Service Centre to change rate plan from principal to supplementary line or vice versa.

MyUMobile and Self-Care

1. Log in to MyUMobile app or website Self-Care section, then go to My Account | Change Rate Plan.
2. Select the plan that you would like to change to.
3. Confirm your rate plan change and restart phone after receive SMS confirmation.

1. Dial *118*7# to go to My Account
2. Select 7 Change Rate Plan
3. Select the plan you would like to change to.
4. Confirm your rate plan change and restart phone after receive SMS confirmation.

1. Go to SMS message, type ON Pxx (the plan you would like to change to, keywords are not case sensitive)
2. Send SMS to 28118.
3. Restart phone after receive SMS confirmation.

The latest bill statement after change rate plan will reflect the following charges:

1. Previous rate plan
   • Access fee is pro-rated
   • advance access fee will be refunded and show as advance payment to offset any outstanding amount
   • usage charges (if any)


2. New rate plan
   • Access fee is pro-rated
   • advance access fee will be charged according to rate plan
   • usage charges (if any)

1. You have to visit U Mobile Service Centre or Premier Dealer outlet to change rate plan if you have an active device contract. Please note that there will be an Early Termination Payment should you change rate plan before the contract ends.
2. You can only change your rate plan via DIY channels if your device plan contract has ended.

1. Postpaid principle line without
   • member line
   • device contract
   • special offer bundle
2. Upgrade to P48, P69, P79 and P99.
3. Consumer line (not applicable to corporate and enterprise lines).

The DIY channels are open to plan Upgrade only. Please visit U Mobile Service Centre or Premier Dealer outlet if you wish to change to lower Postpaid plans or Prepaid plan.

Only registered owner is able to request to change rate plan at branches or Premier Dealer outlet.