Postpaid

To be able to pay via U Mobile prepaid credit/ postpaid bills. The eligible AirAsia WiFi Internet Plans are priced as per the table below:

This is open to all active U Mobile postpaid and prepaid customers.

This only happens if you are on Web or Wifi mode. You will need to enter the PIN to confirm your purchase.

You will receive a confirmation email from AirAsia after you have successful purchase the Internet Plan

No. Once used, the plan is only valid for the duration of the single-journey flight on WiFi-enabled aircraft.

Yes, plans purchased from MyUMobile App on ground (before your flight) can be used on other WiFi-enabled flights as long as the plan has not been activated. However, plans purchased during the flight by connect to U Mobile cannot be used on other WiFi-enabled flights as it is automatically activated on your mobile device once the transaction is successful.

You can submit your request on the HELP page of the AirAsia WiFi Portal or email us via https://wifi.airasia.com/contact with the following details:
Full name and contact information
Flight details including PNR number
Plan type (e.g., 10MB or 20MB)
Brief description of the issue encountered

IMPORTANT: We do not provide refunds for change of mind after purchase, plan has expired or plan has been used with usage exceeded 0.05MB.

AirAsia WiFi is AirAsia’s on-board WiFi that offers in-flight entertainment, Internet services, and an e-commerce platform. Using your personal device, you can enjoy FREE access to wifi.airasia.com to watch movies, play games, read the travel360 magazine or grab some in-flight shopping deals, and more!

You can also get Internet access to surf the web and use your favourite apps by purchasing an AirAsia WiFi Internet Plan.

You will need your mobile phone or tablet with WiFi capabilities to use the service (laptops are currently not supported). To get connected, simply turn on Flight Mode on your mobile device and connect to Free AirAsia WiFi.

Once connected, you will be automatically redirected to visit the AirAsia WiFi Portal at wifi.airasia.com to enjoy free in-flight entertainment or to purchase an AirAsia WiFi Plan to get Internet access.

Yes, this service has obtained all aviation standard approvals from the Department of Civil Aviation (DCA), Malaysia and Federal Aviation Administration (FAA), USA. It has also obtained telecommunication licensing from the Malaysian Communications and Multimedia Commission (MCMC), the telecommunication regulatory body of Malaysia.