Postpaid

Mobile Number Portability (MNP) is the ability for users to switch to a new mobile service provider, while retaining their existing mobile number.

No, you cannot dictate when your number should be ported. Upon receiving the porting request from you, the new mobile service provider will automatically send it for processing. You will be informed once the porting validation process is completed, and when your new SIM card is activated.

To ensure that your porting request is approved, please ensure:

• No overdue payments with your current mobile service provider.
• No contract with your current mobile service provider.
• Correct identification details.
• Your account is active.

Yes, both prepaid and postpaid customers can request for a port to either a prepaid or postpaid plan with the new mobile service provider.

You have 2 options:

• Option 1 To continue with your existing mobile service provider until your contract expires, then only request to port. 
• Option 2 To cancel your existing contract. However you need to settle all premature contractual obligations with your existing mobile service provider for the cancellation. Find out from your existing mobile service provider exactly what is required in your case.
• When does my existing mobile service contract expire?
• Will I have to pay an early termination fee if I transfer my number to a new provider? If so, how much do I need to pay?

No, you do not have to cancel your existing services. Your existing services with the current mobile service provider will automatically be terminated once you have successfully ported to the new mobile service provider.

Yes, you may cancel your port request with your new mobile service provider before it is approved. However, porting fees are not refundable as the administrative charges and costs for SIM issuance would have already been incurred.

The maximum that a mobile service provider can charge for a port is RM25 but the fees might vary downwards from one service provider to another. This fees will cover the administrative charges, issuance of your new SIM card and all other costs in relation to your port.

You will have to pay your previous mobile service provider, and ensure you do not have any past and overdue payment.

No, it cannot. The new mobile service provider must verify the customer’s request and validate the supporting documents.