Postpaid

All supplementary lines have to be ported together with the principal line.  Note: If a customer fails to inform the new mobile service provider of this during the porting request, the porting request will be rejected.

Your existing mobile number will appear on the receiver’s mobile phone screen.

For individual or consumer ports, you have to provide:

• MyKAD / Police or Army ID (if in the armed forces) / Passport / Old IC.
• A copy of your current bill from your existing mobile service provider if you are a Postpaid user (depending on your new mobile service provider).

• Letter of authorisation from the company containing customer name, business registration number, account number from current mobile service provider.

Yes, but you cannot make more than one MNP request within the same period to different mobile service providers.

You can request to port during the opening hours of all authorised MNP porting centres (the dealer or service centres of your new mobile service provider).

The porting process will not take more than 2 business days for individual porting whereas for business porting, it will not take more than 5 business days.

You will have to go to the new mobile service provider’s Service Centre or Authorised Dealer to request for number porting. Do note that your request to port will act as a notice to your current service provider to terminate your subscription.Fill in a Service Registration Form and pay the porting fees for processing. You will be issued with a new SIM card. Upon approval, the new mobile service provider will inform you that you have successfully ported when the new SIM card is activated.