Postpaid

Can I upgrade my Home Fibre Broadband package?

Yes, you can. Upgrading within your contract period will not extend your contract. Call us at 018 388 1318 to request for an upgrade. Your first monthly bill after the upgrade will be prorated accordingly.

If I upgrade within the promo period, will I still enjoy the 50% discount?

Yes, if you are still actively subscribing to an eligible postpaid plan.

Will I be offered a new router if I upgrade to the 1Gbps package?

Yes, there will be a router upgrade. There will be a RM150 fee for our technician to deliver and install your new router.

Can I downgrade my Home Fibre Broadband package?

For the moment, you will not be able to downgrade your Home Fibre Broadband package.

Can I relocate the service to another premise?

For the moment, relocation of service is not allowed.

Can I transfer the ownership of the service to another person?

For the moment, transfer of ownership is not allowed.