Fibre Broadband
Yes, but we waive charges for basic installation, which will be the shortest route from the fibre distribution point to the nearest entry wall, followed by 10 metres of cabling into your home to connect your ONU (fibre modem) and WiFi Router. See examples below.
Additional requirements, such as requests to enter via a different wall, extra internal cabling, or setting up your smart home devices will incur additional charges. The cost for these requests will be advised by the installer before any work begins, and these charges will be payable directly to the installer.
INSTALLATION SCENARIO
| LANDED PREMISES | |
|---|---|
| Fibre Distribution Point (FDP) from Pole | |
| Pole straight to entry wall | Standard Installation Fibre Wall Socket installation and 2-metre fiber patch cord CAT 5E from ONU to WiFi Router Setup and configuration of ONU and Router |
| Pole to entry wall via underground and surface cabling | Non-Standard Installation RM300 : First 10 metres RM10 : Every subsequent metre after 10m |
| Fibre Distribution Point (FDP) on the Ground | |
| Cable is blocked outside customer's compound | Standard Installation Fibre Wall Socket installation and 2-metre fiber patch cord CAT 5E from ONU to WiFi Router Setup and configuration of ONU and Router |
| Cable is blocked within customer's compound | Non-Standard Installation Installation via surface cabling >RM300 : First 10 metres >RM10 : Every subsequent metre after 10m |
| HIGH RISES | |
|---|---|
| Pre-Laid Fibre (Fibre already built into the apartment) |
Standard Installation Plug in from Fibre Wall Socket 2-metre fibre optic patch cord CAT 5E from ONU to WiFi Router Setup and configuration of ONU and Router |
| Non Pre-Laid Fibre (Fibre to be pulled from riser) |
Standard Installation 25-metre fibre optic drop cabling (point of entry to ONU) with surface cable clip Fibre Wall Socket installation and 2-metre fiber patch cord CAT 5E from ONU to WiFi Router Setup and configuration of ONU and Router |
We provide symmetrical download and upload speeds for all our Home Fibre Broadband subscriptions
There are several factors that will affect your speed, including (but not limited to):
- The device connecting via WiFi (older devices may not achieve higher speeds)
- The WiFi frequency your device is connected to (5Ghz is faster than 2.4Ghz, but covers a smaller area)
- The total simultaneous connections to the router
- The distance and number of walls between your device and router
- Wireless interference from routers and devices in your immediate neighbours’ unit
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How do I pay my bill?
We have several payment options for your convenience:
- Online Portals (MyUMobile App, Self Care Portal, Online Bill Payment)
- Auto Debit (Visa, Mastercard or American Express)
- e-Wallet (GoPayz, Touch ‘n Go, Boost, GrabPay)
- Banking Channels (CIMB Clicks, Maybank2U, JomPay)
- Walk in Payments (U Mobile Store, Pos Malaysia, e-pay terminals, Mobility One terminals)Follow this link more details: https://www.u.com.my/support/selfhelp/bill-payment-methods
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What happens if I do not pay?
The Home Fibre Broadband service will be suspended after the billing due date on your bill, and non-payment continues, the service will be terminated.
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What happens if my Home Fibre Broadband account has been suspended?
You will need to make full payment for the outstanding amount to continue enjoying the service. Note that even when the service has been suspended due to non-payment, the monthly service fee will continue to be charged.
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How long will it take to reactivate my Home Fibre Broadband service after paying?
Service will resume within 2 business days from receipt of your payment.
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How do I terminate my Home Broadband service?
Please call us at 018 388 1318 to request for termination 30 days before the desired termination date. Any termination performed while you are still within contract period will incur an Early Termination Penalty of RM500.
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Do I need to return any equipment if I decide to terminate the service?
For terminations within contract, you are required to return the ONU and WiFi Router, along with both their power supply in good working condition.
We will send a technician to your premises to retrieve the equipment at a charge of RM150. This charge is waived if termination is performed after your contract period has been completed. Table of termination charges is as follows:
Potential Charges for TerminationTermination within Contract Early Termination Penalty RM500 Technician to retrieve equipment RM150 Additional Charges for Missing or Damaged Equipment
(Unable to return, damaged, unusable, or missing power supply)RM500 (ONU)
RM180-RM500
(Router; depending on model provided)Termination after contract Technician to retrieve equipment
(ONU and its power supply must be in good working condition for retrieval)No charges ONU Missing or Damaged
(Unreturned, damaged, unusable, or missing power supply))RM500 - ONU
RM150 - Technician on site
You will be required to settle any outstanding bills with U Mobile or other networks before you are eligible to subscribe for this service
This is just the beginning. We will be constantly and rapidly expanding our coverage nationwide. Refer to our coverage checker periodically at u.com.my/fbb/
Our Home Fibre Broadband service comes with 24-month contracts
1. Check for coverage and register at u.com.my/fbb/
2. Walk-in to your nearest U Mobile Service Centre