Postpaid

If you are an existing customer who have more than 6 months tenure, you can activate your International Roaming service with methods below:

 
1. Via UMB *118*6#
2. Via SMS
   1. Send “ON ROAMIDD” to 28118
   2. Activate for member: Send “ON ROAMIDD<space><601XXXXXXXX> to 28118
3. Via Online Selfcare
4. Via MyUMobile App
5. Call-in to 1318
6. Walk-in to our nearest U Mobile Service Centre

The treatment will be same as the principal/standalone postpaid subscriber.

No subscription is required. Roaming services (IDD & IR) are pre-activated for all prepaid subscribers.

If you can present the last two (2) months' bill* with the previous operator for roaming services usage which were paid on time, you are entitled to activate IDD & IR services without deposit. But if you have subscribed to auto-debit with U Mobile, you can request for IDD & IR activation without deposit. You do not need to present your previous operator bills. Note*: The owner name presented in the previous operator bills MUST be the same as registration name with U Mobile.

For Postpaid subscribers, your charges will be reflected in your upcoming bill statement. For Prepaid subsribers, the charges will be directly deducted from your credit balance.

Yes, charges would vary for peak and off-peak hours according to our roaming partner’s charges.

Yes, you will be charged if you answer any calls while you are roaming. The charges will vary according to the country of originating calls.

This will depend on how your voicemail is setup.

Yes, this will depend on the rate plan that you have subscribed for. However you are advised to settle your outstanding bill before you travel in order to avoid any interruption on your mobile line.

That depends on the network operator of each respective country.