Postpaid

U Mobile or Chubb reserves the right to reject on any subscription/renewal by any participant without assigning any reason.

For further information, you may contact U Mobile customer care at 6018-388 1318 or alternately, you may contact Chubb’s customer careline at 03-20583198 from 8.30am to 5.15pm on business days or via email at goinsure.MY@chubb.com

GoInsure 3 does not apply to any benefit arising directly or indirectly out of:

1. deliberate self-inflicted injury, suicide or, criminal or illegal act;
2. you being under the influence of intoxicating liquor, including having a blood alcohol content over the prescribed legal limit whilst driving, or being under the influence of any other drug unless it was prescribed by a doctor and taken in accordance with the doctor’s advice;
3. you engaging in any professional sports, meaning You livelihood is substantially dependent on income received as a result of You playing sport;
4. you engaging in any motor sports as a rider, driver and/or a passenger;
5. you being a pilot or crew member (on active duty) of any aircraft, or engaging in any aerial activity, including parachuting and hang-gliding, except as a passenger in any properly licensed aircraft; or
6. pre-existing medical conditions.

If you received a notification from U Mobile that your Opt-In failed, you will need to visit the nearest U Mobile branch or service centre at the locations listed at www.u.com.my to update your personal details

Once you have updated your personal details, you can try to Opt-In to GoInsure 3 again by following the steps listed in question 5 of this FAQ.

Your GoInsure 3 coverage will commence upon your receipt of the Opt-In Notification via SMS.

You can check the status of your GoInsure 3 subscription via:

1. MyUMobile App by following the steps listed below:
   
   MyUMobile App > Menu Tab > Digital Goods & Services > Transaction History > Menu Tab > Subscription; or


2. call by contacting U Mobile customer care at 6018-388 1318.

Yes, you may terminate your GoInsure 3 plan by following the steps listed below:

1. via SMS by sending “STOP G3” to 28122;
2. via the MyUMobile App by clicking on:
   
   MyUMobile App > Menu Tab > Digital Goods & Services > Transaction History > Menu Tab > Subscription > Cancel; or


3. via call by contacting U Mobile customer care at 6018-388 1318

Upon U Mobile’s receipt of your termination notice via SMS, you will be entitled to enjoy the existing GoInsure 3 coverage until the expiry of the coverage period.

As an illustration, if your GoInsure 3 is effective on 1 May 2020 and you send the termination notice via SMS on 4 May 2020, your GoInsure 3 will be terminated on 4 May 2020. However, you will continue to receive coverage under the terminated GoInsure 3 until 31 May 2020 (i.e. the expiry date of the GoInsure 3 coverage).

The premium for your GoInsure 3 plan will be charged immediately upon successful Opt-In and on a monthly basis for subsequent renewals. Your coverage will continue, on a monthly basis with recurring payments unless you cancel your GoInsure 3 plan. The premium charged will be reflected in your Postpaid bill if you are a Postpaid subscriber or will be deducted from your Prepaid credit, if you are a Prepaid subscriber.

No. GoInsure 3 is only offered to principal line holders for U Mobile postpaid subscriber and prepaid account holder.

Each eligible customer can only purchase one GoInsure 3 policy at one time.

You can make a nomination by downloading the nomination form from www.chubb.com/my-goinsure and submitting the duly completed form via email to Chubb at goinsure.MY@chubb.com.

If your claim is payable under the GoInsure 3, Chubb will remit the benefit payment within 14 working days from the day the claim is approved, subject to Chubb’s receipt of full and complete documentation and information required.