Request for Port-in

Resubmit Port-in Request

Order Number*

Please fill in Port ID

ID No. (NRIC / Old IC / Police No. / Army No.)*

Please fill in ID No.

Switch to U Mobile

To begin your switch to U Mobile, please fill up the details below.

*All fields are mandatory

Personal details

Full name*:

Please fill in full name

ID Type*:

Please Select

Please select your identification type.

ID Number*:

Please fill in ID Number

Email*:

Please fill in email

Date of Birth*:

Please fill in date of birth

Gender*:

Please Select

Please select gender.

Preferred Languages*:

Please Select

Please select prefer language.

MNP Dealer Code (Optional):

Please fill in valid dealer code.

Billing Details

Address*

Please fill in billing address

Postcode*:

Please select a valid Postcode.

City*:

State*:

Alternate Contact Number*:

Please fill in phone number

Port in details

Choose a Rate Plan*:

Please Select

Please select rate plan

Current Service Provider*:

Please Select

Please select current service provider.

Current Mobile Number*:

Please fill in current mobile number

*Your SIM Pack will be delivered via contactless delivery within 3-5 working days (excluding Red Zones & restricted areas). Terms and conditions apply.

I confirm that the information I have provided is accurate and correct. I have read and agreed to the Policies, Terms & Conditions of the service and Terms of service for HERO Postpaid

Please agree with Terms and Conditions.

Would you like us to deliver you a SIM Card to port-in?

Yes, please deliver a new SIM card for me to port-in.

In the event where you are unavailable to collect your SIM Card. Who can collect on your behalf?

Alternate Contact Name*:

Please fill in alternate contact name

Alternate Contact Number*:

Please fill in alternate contact number

Alternate NRIC Number*:

Please fill in alternate NRIC number

Please enter your delivery address*:
Use Billing Address as Delivery Address

Please fill in delivery address

Please select a valid Postcode.

Register your SIM Card

Use Previous Order’s SIM Card

We have pre-filled your SIM details from your previous port-in request.

Please verify the SIM serial numbers below.

SIM Serial Number*

Please fill SIM Serial Number

Sample:

Request for New SIM Card

In the event where you are unavailable to collect your SIM Card. Who can collect on your behalf?

Alternate Contact Name*:

Please fill in alternate contact name

Alternate Phone Number*:

Please fill in alternate contact number

Alternate NRIC Number*:

Please fill in alternate NRIC number

Please enter your delivery address*:
Use Billing Address as Delivery Address

Please fill in delivery address

Please select a valid Postcode.

Review your port-in request details

Name:
ID number:
Email:
Date of birth:
Dealer Code:

Mobile Number:
Service Provider:
Billing Address:
Delivery Address

Please key in TAC to proceed with your request.

Please fill in TAC

Thank you for your request to switch to U Mobile. Please check your email for your order number and follow the instructions given to activate your SIM card.

This SIM is being delivered to your mailing address:

Kelana Square 17, Jalan SS 7/26, 47301, Petaling Jaya, Selangor, Malaysia

Upon receipt of the SIM pack, you will receive a notification email from us. Please acknowledge and confirm the delivery of the SIM pack by clicking on the link to activate port in process.

Here’s how to confirm your request with your current service provider
Your current service provider will send you an SMS to confirm your port out request. Make sure to reply within the deadline given.

Important: Your answer is case-sensitive!

Here are some examples:

For Maxis

Please confirm yr request to leave Maxis, reply YES or N before yy-mm-dd hh:mm:ss

Confirm your request by replying YES to the message.

For Digi

Please confirm your request to leave Digi. Reply Y or N before dd-mm-yy hh:mm:ss

Confirm your request by replying Y to the message.

For Celcom

RM0 Hello, apa khabar? Please confirm your request to switch to another network. Reply YES or NO before dd-mm-yy hh:mm:ss Thank you. Sincerely Celcom

Confirm your request by replying YES or YA to the message.

Review your order details

Name:
ID number:
Email:
Date of birth:
Dealer Code:

Mobile Number:
Service Provider:
Billing Address:
Delivery Address

Confirm

Thank you for verifying your email address. The QR code will be sent to your email address.

Here’s how to confirm your request with your current service provider
Your current service provider will send you an SMS to confirm your port out request. Make sure to reply within the deadline given.

Important: Your answer is case-sensitive!

Here are some examples:

For Maxis

Please confirm yr request to leave Maxis, reply YES or N before yy-mm-dd hh:mm:ss

Confirm your request by replying YES to the message.

For Digi

Please confirm your request to leave Digi. Reply Y or N before dd-mm-yy hh:mm:ss

Confirm your request by replying Y to the message.

For Celcom

RM0 Hello, apa khabar? Please confirm your request to switch to another network. Reply YES or NO before dd-mm-yy hh:mm:ss Thank you. Sincerely Celcom

Confirm your request by replying YES or YA to the message.

Mobile Plans

Broadband

Request for Port-in

Would you like us to deliver you a SIM Card to port-in?

Register your SIM Card

Review your port-in request details

Thank you for your request to switch to U Mobile. Please check your email for your order number and follow the instructions given to activate your SIM card.

Review your order details

Thank you for verifying your email address. The QR code will be sent to your email address.

Support

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