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Purchase Prepaid Plans Online

Ready to Power Up with Prepaid Plans?

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Cashless Payment

Get your Prepaid Plans with ease even when you're on the go via hassle-free online payment channels!

Take Your Plans
to the Next Level

Now you can do everything & more with high-speed data, SMS and call Add-ons!

Get Prepaid Plans
for Your Loved Ones

Purchase Prepaid Plans anytime, anywhere for your friends & family without logging in to Self Care.

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Ways to purchase your Prepaid Plans online:

Online Banking E-Wallets

Select your preferred online payment service:

Get Your Add-Ons via AmBank

Log in to ambank.amonline.com.my or the AmBank mobile app, AmOnline
Proceed to 'Prepaid Top Up', select 'U Mobile Prepaid Int GX', key in your mobile number and select your desired plan.
Select an AmBank account to top up from
Review your details, click 'Continue' to proceed to payment, key in the TAC sent to your mobile and click 'Confirm'

Get Your Add-Ons via RHB Bank

Log in to the app, proceed to 'Top Up' & select 'Internet Reload'
Select U Mobile PP Internet GT, GX or UMI
Key in your Mobile Number & choose your desired plan!
Confirm your details & click 'Submit' to proceed to payment

Get Your Add-Ons via Maybank

Log in to the app & proceed to 'Prepaid Reload'
Select U Mobile Internet GX or UMI & key in your Mobile Number
Choose your desired plan, confirm & click ‘Proceed’
Confirm your details & click ‘Confirm & Pay’ to proceed to payment!

Get Your Add-Ons via Bank Muamalat

Log in & proceed to 'Prepaid Reload'
Enter the required information by selecting it from the drop-down list
Choose your desired plan at ‘Reload Value’ and click ‘Submit’
Confirm your details, validate with TAC and click ‘Confirm’ to purchase your plan!

Get Your Add-Ons via Public Bank

Log in to the PBE App or website, proceed to ‘Prepaid’ & select ‘Top-up’
Select ‘Prepaid Type’, click ‘Next’ & select U Mobile PP Internet GT, GX or UMI
Click ‘Next’ to confirm and choose your desired plan!
Confirm your bank details, key in your Mobile Number & click ‘Accept’ to proceed to payment

Get Your Add-Ons via Bank Rakyat

Login to iRakyat.com.my
Key in your Username & Click ‘Login’
Select ‘Prepaid Reload’
Select ‘U Mobile PP Internet GT/GX/UMI’

Select your preferred online payment service:

Get Your Add-Ons via Shopee

Launch the app & proceed to ‘Deals, Top-ups & Bills’
Select ‘Data Package’ & select U Mobile
Key in your Mobile Number & choose your desired plan!
Confirm your payment method & click ‘Pay Now’

Get Your Add-Ons via Lazada

Launch the app & click ‘Topup, Bill & eCoupon’
Click ‘Mobile Prepaid’
Key in MSISDN, Choose ‘Data’ & Select any plan to subscribe
Select Payment methods

Get Your Add-Ons via Boost

Launch the app, proceed to ‘Do More’ & select ‘Top Up’
Select ‘Data Package’, select U Mobile & choose your desired plan
Confirm your details, select ‘Pay Now’ & key in your Boost Wallet’s PIN code to subscribe!
Select ‘Gift It’ if you are purchasing for a loved one. Key in their Mobile Number & proceed to payment!

Get Your Add-Ons via GoPayz

Launch the app &
Select ‘Services’
Select ‘Phone & Internet’
Scroll down to ‘Internet’ and select any Umobile Internet Plan (GT/GX/UMI)
Key in MSISDN, Select the plan & Click ‘Confirm & Pay Now’

Check your usage and buy add-ons

Access the app with FaceID and Fingerprint

Download the MyUMobile App:

Android iOS

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FAQs T&C

How do I purchase & subscribe to prepaid plan at online channels?

To purchase the Prepaid plan, subscribers must:
i. Login to any participating Online Channels
ii. Select the Prepaid plans that you wish to subscribe
iii. Key in mobile number and make the necessary payment
iv. A confirmation SMS will be sent by U Mobile to you to confirm successful subscription.

Which prepaid plans are offered on the online channels?

Weekly Plan: GX12
Monthly Plan: GX30, UMI30, UMI36, UMI50, GT30, GX38

What happens if I purchase a different data plan (Eg. If you have an existing UMI 50, and want to purchase UMI 30)?

If you are already subscribed to an existing data or call plan, any purchase of a new Prepaid plan will override the existing data or call plan. Any unused quota or minutes will be forfeited.

Eg. Any unused quota and minutes for existing UMI 50 will be forfeited when UMI 30 is purchased. You will only be entitled to the allocated data and minutes of the latest UMI purchased.

What happens if my subscription failed?

2 scenarios here:
- If payment received yet verification failed, the bank will refund to customers’ bank account in 3 business days.
- In case at any point of time the subscription failed due to unforeseen circumstances, customer’s account will be auto-credited with the top up amount and is advised to subscribe manually via U Mobile’s mobile app, UMB 118 or SMS.

Is there any difference from purchasing prepaid plan via online banking/e-wallet channels compared to other channels?

Online channel – only 1 step required which is purchase and subscription will be done automatically from backend
Other channels – 2 steps required which is purchase top up and subscribe to the plan manually by subscribers

Will I be notified of my successful subscription?

Yes. You will receive an SMS notification on your subscription status. Alternatively, u may check via UMB 118 or U Mobile’s mobile app on the plan u purchased

Is there any difference on the nature of product that I subscribe via online channel VS U Mobile’s mobile app/UMB?

There’s no difference. The plan’s offering will be universe which u may refer to U Mobile’s website ie. https://www.u.com.my/plans/prepaid/unlimited-mobile-internet or https://www.u.com.my/plans/gilerunlimited/prepaid

If I’m from oversea and I want to purchase prepaid plan for my family/friends in Malaysia, can I do it at online channels?

Yes. U can purchase the Prepaid plan for your family/friends via online channels

Which online channels are now available for purchasing of prepaid plan?

Please stay tune U Mobile’s website for the announcement of the list of online channels that will be offering the services from time to time.

Can I purchase the Prepaid plan for non-Malaysian?

Non-Malaysian is not eligible to this. They will need to top up & subscribe manually via UMB 118 or MyUMobile app.

Subscription of U Mobile’s Prepaid Plans via Online Channel

U Mobile Prepaid plans refer to the weekly and monthly prepaid plans (“Prepaid Plans”) which can now be subscribed via participating online channels. The online channels include online banking channels, mobile apps and e-wallet (“Online Channels”). The Prepaid plans and the participating Online Channels are as set out in U Mobile website [http://u.com.my/support/selfhelp/purchase-prepaid-plans-online]. U Mobile may from time to time at its discretion update the list of participating Online Channels.
By subscribing to the Prepaid plans using the Online Channels, you agree to these terms of use and the terms and conditions applicable to each Prepaid plans including our Privacy Notice, all of which are available on https://www.u.com.my/tnc (collectively, the “Terms”).
We reserve the right to modify or otherwise change these Terms including the charges without notice to you. The Terms may be updated at any time and changes become binding once posted to www.u.com.my.
Eligibility
1. Subscription of Prepaid plans via Online Channels is only open to the Malaysian subscribers only. Subscribers who are non-Malaysians can subscribe to the Prepaid plans via existing channels which are via UMB 118 or MyUMobile app.
Online Subscription
1. To purchase the Prepaid plan, subscribers must:
  1. Login to any participating Online Channels
  2. Select the Prepaid plans that you wish to subscribe
  3. Key in mobile number and make the necessary payment
  4. A confirmation SMS will be sent to you to confirm successful subscription.
2. If you are already subscribed to an existing data or call plan, any purchase of a new Prepaid plan will override the existing data or call plan. Any unused quota or minutes will be forfeited.
3. If you are subscribing a Prepaid plan for a third party, you are solely responsible to inform the third party that you are subscribing the Prepaid plan on behalf of him. U Mobile will not be responsible for any complaints made by the third party.
4. We may suspend or deny the subscription via Online channel at any time, with or without notice for any reason whatsoever, including for breach of these Terms
General
1. The Terms are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from the Terms.
2. If there is any conflict between these terms of use, the Prepaid plan terms and conditions and the Privacy Notice, the conflict will be resolved in the following descending order:
  1. the Prepaid plan terms and conditions;
  2. the Privacy Notice; and
  3. these terms of use.
3. References to “us”, “our” or “we” mean U Mobile Sdn Bhd Registration No. 199101013657 (223969-U).

Version: 10 May 2021

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